Return & Refund Policy

Last updated: September 10, 2026

Returns

Returns are accepted only when a product is defective, damaged upon delivery, or materially different from the specifications confirmed in the customer’s order. Customers must notify Comet Spa Interior within 48 hours of delivery and provide order details, photographs and a clear description of the issue.

Custom-made products

Products manufactured, modified or configured according to customer measurements, drawings or special requirements cannot be returned or exchanged when delivered in good condition and in accordance with the approved order.

Exchanges and refunds

Product exchanges are not accepted. Where a verified manufacturing defect exists, Comet Spa Interior may inspect, repair, replace or refund the affected product as appropriate. Approved refunds are processed after inspection and approval.

Contact

Contact Comet Spa Interior through the telephone, WhatsApp or email address published on our official website. This policy applies subject to applicable Egyptian consumer-protection laws.